Customer Service

leigha-montigue-jewelry-designer.jpgInspiring Jewelry by Leigha (TM)

Have any questions or concerns? I am always ready to help! Your questions are probably answered below but if not please text or call me at (615) 490-2177 or send me an email at leigha@thebeadstore.com
My Story

Shipping

I personally make everything and ship it the next business day. Your shipping options are USPS or UPS. Sometimes I offer free shipping. If I am currently offering that, there will be a coupon code running across the banner on the home page.

How do I track my order?

You will get an automated email from the USPS or UPS with your tracking information. If you need to call the USPS have your tracking information ready. You can contact the USPS via email or telephone... https://www.usps.com/help/contact-us.htm  UPS https://www.ups.com/WebTracking/track?loc=en_US

Do you provide International delivery?

Yes. There are some items and quantities that we are unable to ship out-of-country. We will let you know ASAP if this pertains to your order. The arrival time on international packages is also completely dependant on the time the package spends in customs, in your country. There may be additional costs for international packages ONLY. The amount that is charged on your credit card today does NOT include any additional fees you may owe to customs. Those fees vary by country. I have heard that if the package is a "gift" sometimes they don't charge taxes.

How to clean your jewelry

Clean your sterling silver jewelry with a Sunshine ® Polishing Cloth or any soft sterling silver cleaning cloth. First, gently rub off any excess makeup. Remember silver is a very soft metal and you can scratch it if you aren't careful so don't rub it too harshly. Then use the polishing cloth to shine your piece.

Storing your sterling silver

Store your piece in an airtight zip lock bag. Save the one it came in, it works perfectly. This will help prevent some tarnishing. Remember sterling silver is meant to be worn and your body oils also help prevent tarnishing.

Excessive tarnish

Do not use liquid jewelry cleaner on your jewelry. To clean away excessive tarnish, clean your sterling with a soft cloth. You may also use a nonabrasive brand name paste silver polish to remove excessive tarnish. A silver cloth is the best way to remove tarnish from jewelry. Be sure the item to be cleaned is free from dust and other abrasives. Note: Liquid silver cleaner will remove the black (tarnish) coloring from the letter blocks and Bali beads and may discolor the beads.

What is your Return Policy?

There are no returns or exchanges for items that have been personalized unless I made a mistake (which has happened twice since 2001). However, I will exchange a bracelet if you don't like the design someone else picked out for you =). Please text, call or email us (scroll up) and let us know why you are returning the item and which item you would like. Please note we can not give credit for returns lost or damaged during shipment so please insure your package. It is very important that you package your item in a box to return it so that beads/items don't get damaged. There will be fees if we need to replace beads or clasps damaged during shipping.

Your Size and Satisfaction is Guaranteed

We will gladly resize your bracelet, necklace or anklet for free, in the event that it doesn't fit, within 30 days of purchase (you just pay shipping costs). Beyond 30 days there will be a $10.00 restringing fee (plus shipping) unless it was a gift. Gifts have a 60-day window. We will repair or replace any of our bracelets if they contain defective components or manufacturing defects within 12 months of purchase.

How do I know what size to order?

Bracelets

Most bracelets in stores are 7 1/2". That is average in the USA. If it isn't a surprise, I recommend that you measure your wrist or your recipient's wrist, at the smallest point, snug but not tight, and add 3/4" e.g. If the wrist measures 6 3/4" and you add 3/4", the size you would order would be 7 1/2" for a 1-string bracelet. Bigger than a 1-string? A slide bracelet? Just aren't sure? Ask me! (scroll up)

Necklaces

A choker is about 16". An 18" necklace will generally lay on your collar bone. A 36" necklace will usually hang down to your stomach and is the length I wear over big sweaters.

 

IMPORTANT: Sterling silver is an alloy containing metals that react with chemicals found in air and produce tarnish; high moisture levels, exposure to sunlight and contaminants such as salt water increase this reaction. Take steps to protect your sterling findings by keeping them in airtight packages, use tarnish-resistant products (such as tarnish tabs or strips) that absorb harmful chemicals, and store sterling findings in a cool, dry place. Most tarnish is easily removed by a Sunshine(R) Polishing Cloth.